Customer Experience Representative – Operations

Role Overview

Indigo is a physical and digital place inspired by and filled with books, ideas, and the creative people who help make it all happen. As a Customer Experience Representative, you will help cultivate an environment that promotes authentic employee and customer experiences and are guided by our culture and mission of adding joy.

What You Will Do

Support daily operations, conduct inventory cycle counts, manage product returns, shelve products, and receive and process incoming store merchandise. Create a warm and welcoming environment, engage with customers, and curate product collections.

Why It Might Be a Fit

You will be guided by Indigo’s High Performance Characteristics, role model the Indigo Beliefs, and contribute to an environment where everyone knows their health and safety is a top priority.

Requirements

• Experience in specialty retail or a retail environment preferred but not required
• Adaptability, flexibility, and a willingness to learn new things
• Demonstrated commitment to creating an exceptional employee and customer experience
• Ability to be mobile on the sales floor for extended periods of time
• Ability to lift medium to large items, up to 40 pounds
• Availability to work a flexible schedule, including evenings, weekends, holidays, overnights, and early mornings

Benefits

• Bilingualism (French/English) is required for all positions in Québec; other languages an asset