Customer Experience Representative

Role Overview

As a Customer Experience Representative, you will help cultivate an environment that promotes authentic employee and customer experiences. You will be guided by Indigo’s culture and mission of adding joy to customers’ lives. You will support daily store operations, conduct inventory cycle counts, and create a warm and welcoming environment in our stores.

What You Will Do

Your main responsibilities will include supporting daily store operations, conducting inventory cycle counts, replenishing stock, managing product returns, shelving products, receiving and processing incoming store merchandise, and creating a visually appealing store environment. You will also engage and connect with customers on the floor, curate product collections, and role model Indigo’s High Performance Characteristics.

Why It Might Be a Fit

To be successful in this role, you will need to be adaptable, flexible, and willing to learn new things. You will also need to demonstrate a commitment to creating an exceptional employee and customer experience. Bilingualism (French/English) is required for all positions in Québec; other languages are an asset.

Requirements

• Experience in specialty retail or a retail environment preferred but not required
• Adaptability, flexibility, and a willingness to learn new things and be exposed to all aspects of the store
• Demonstrated commitment to creating an exceptional employee and customer experience
• Ability to be mobile on the sales floor for extended periods of time
• Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
• Availability to work a flexible schedule, including evenings, weekends, holidays, overnights, and early mornings (if required for the role)
• Bilingualism (French/English) is required for all positions in Québec; other languages an asset

Benefits

• Part-time job
• 5am Availability