Customer Experience Representative – Sales

Role Overview

As a Customer Experience Representative, you will help cultivate an environment that promotes authentic employee and customer experiences. You will model the Indigo Beliefs by being authentic, seeking inspiration, and knowing your audience, and influence your customers through the stories you tell, connecting them to the brand.

What You Will Do

Your responsibilities will include creating a warm and welcoming environment in our stores, adding joy to customers’ lives, leveraging products to tell stories, engaging and connecting with customers, curating product collections, ensuring visual standards, and responding to customer feedback.

Why It Might Be a Fit

We are looking for someone who is adaptable, flexible, and willing to learn new things. You should have a demonstrated commitment to creating an exceptional employee and customer experience, and be able to lift medium to large items (up to 40 pounds) while using safety equipment. Bilingualism (French/English) is required for all positions in Québec, and other languages are an asset.

Requirements

• Experience in specialty retail or a retail environment (preferred but not required)
• Adaptability, flexibility, and a willingness to learn new things
• Demonstrated commitment to creating an exceptional employee and customer experience
• Ability to be mobile on the sales floor for extended periods of time
• Ability to lift medium to large items (up to 40 pounds) while using safety equipment
• Availability to work a flexible schedule, including evenings, weekends, holidays, overnights, and early mornings (if required for the role)
• Bilingualism (French/English) (required for all positions in Québec)
• Other languages (an asset)

Benefits

• Indigo is committed to fostering diversity and inclusion, and highly values diverse backgrounds, experiences, and perspectives
• Accommodations are available upon request to individuals who self-identify as having a disability or special need
• Please contact Human Resources at [email protected] if you require an accommodation at any time during the recruitment process