Customer Experience Representative – Sales

Role Overview

As a Customer Experience Representative, you will help create a warm and welcoming environment in our stores, add joy to our customers’ lives, and leverage our product to tell stories. You will engage and connect with our customers on the floor, curate specific product collections for each customer, and ensure Visual Standards are followed and maintained. You will also role model Indigo’s High Performance Characteristics, seek information regarding new products, and contribute to an environment where everyone knows their health and safety is a top priority.

What You Will Do

Create a warm and welcoming environment in our stores, add joy to our customers’ lives, leverage our product to tell stories, engage and connect with our customers on the floor, curate specific product collections for each customer, ensure Visual Standards are followed and maintained, and take accountability to respond to customer feedback in a timely manner.

Why It Might Be a Fit

You will be a good fit for this role if you have experience in specialty retail or a retail environment, are adaptable, flexible, and willing to learn new things, and have demonstrated commitment to creating an exceptional employee and customer experience.

Requirements

• Experience in specialty retail or a retail environment preferred but not required
• Adaptability, flexibility, and a willingness to learn new things and be exposed to all aspects of the store
• Demonstrated commitment to creating an exceptional employee and customer experience
• Ability to be mobile on the sales floor for extended periods of time
• Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
• Availability to work a flexible schedule, including evenings, weekends, holidays, overnights, and early mornings (if required for the role)
• Bilingualism (French/English) is required for all positions in Québec; other languages an asset

Benefits

• Flexible schedule
• Bilingualism (French/English) required for all positions in Québec
• Other languages an asset