Customer Experience Representative – Sales

Role Overview

Indigo is a physical and digital place inspired by and filled with books, ideas, and the creative people who help make it all happen. The Customer Experience Representative – Sales will help cultivate an environment that promotes authentic employee and customer experiences and are guided by Indigo’s culture and mission of adding joy.

What You Will Do

Create a warm and welcoming environment in our stores, add joy to our customers’ lives, leverage our product to tell stories, engage and connect with our customers on the floor, curate specific product collections for each customer you meet, and ensure Visual Standards are followed and maintained.

Why It Might Be a Fit

The ideal candidate will have adaptability, flexibility, and a willingness to learn new things and be exposed to all aspects of the store, demonstrated commitment to creating an exceptional employee and customer experience, ability to be mobile on the sales floor for extended periods of time, and ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques.

Requirements

• Experience in specialty retail or a retail environment preferred but not required
• Adaptability, flexibility, and a willingness to learn new things and be exposed to all aspects of the store
• Demonstrated commitment to creating an exceptional employee and customer experience
• Ability to be mobile on the sales floor for extended periods of time
• Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
• Availability to work a flexible schedule, including evenings, weekends, holidays, overnights, and early mornings (if required for the role)
• Bilingualism (French/English) is required for all positions in Québec; other languages an asset

Benefits

• Flexible schedule
• Opportunity to work in a dynamic and creative environment
• Opportunity to work with a diverse team
• Opportunity to develop skills and knowledge in the retail industry
• Opportunity to contribute to a company that values diversity, equity, inclusion, and accessibility