Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories — big and little — connect us.
Requirements
- Coach and provide feedback to Customer Experience Representatives (CERs) on providing excellent customer service
- Lead execution of activities to support strategic priorities, sales goals, and profitability targets
- Proactively identify and anticipate customer expectations and needs
- Support execution of experiential, marketing, and community elements of customer experience
- Lead execution of payment experience, including maintenance of cash office and payment desk
- Open and close store as well as responsibility for managing sales floor
- Participate in the joint health and safety committee and ensure health and safety of employees and customers is top priority
Benefits
- Committed to Diversity, Equity, Inclusion, and Accessibility
- Flexible and just in time solutions
- Continuous learning and taking risks without fear of making mistakes
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