Our Customer Development team plays a key role in how we connect with customers across the Retail Bank — delivering timely, relevant and personalised communications that add real value. As expectations evolve, we’re investing in smarter data, deeper insights and richer automation to create more dynamic engagement across mobile, email, SMS and digital channels.
Requirements
- Experience in customer communications, campaign delivery, automation or regulatory/KYC environments.
- Proven SQL knowledge and Unica campaign-build skills are essential.
- Exceptional analytical mindset with the ability to interpret data, validate accuracy and simplify complexity.
- High attention to detail and comfort working within structured processes and quality frameworks.
- Confident communicator with strong stakeholder management skills and the ability to operate in Agile teams.
- Curious, proactive problem solver who continuously looks for ways to improve, iterate and deliver value.
Benefits
- Discounted ING Health Insurance
- An additional Rest Day to support your wellbeing
- An IMPACT day to volunteer on approved sustainability activity
To apply for this job please visit ing.wd3.myworkdayjobs.com.
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