As a Strategic CSM, you’ll partner with our largest and most complex customers to help them succeed in the new era of AI-driven customer service. You’ll work with C-suite leaders and their Support teams to guide them through their AI Agent transformation with Fin — from early project scoping and requirements gathering, to measurable adoption, to industry-best automation rates and business outcomes.
Requirements
- Develop trusted advisor relationships with customers
- Facilitate requirements gathering and process mapping for standard operating procedures
- Collaborate with engineers to translate customer requirements into Fin solution designs
- Maintain deep product knowledge of Fin’s fast-expanding capabilities
- Be the Voice of the Customer internally, advocating for customers’ needs and shaping our solutions strategy
Benefits
- Competitive salary
- Meaningful equity
- Comprehensive medical, dental, and vision coverage
- Regular compensation reviews
- Flexible paid time off policy
- Paid Parental Leave Program
- 401k plan & match
- In-office bicycle storage
- Fun events for Intercomrades, friends, and family!
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