Senior GTM Data Analyst

About Intercom

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service.

The Opportunity

As part of the GTM Analytics team, you will provide data-driven insights that help shape GTM strategy for the Sales team. This role will be key in optimizing our Enterprise and Outbound sales motion strategies by reshaping reporting and forecasting of customer acquisition metrics. Collaborating with GTM leadership, this position will help define strategic initiatives and rigorously track their efficacy.

Responsibilities

• Data Insights & Reporting: Oversee the development of analytical models and reporting tools that provide transparency into GTM performance, on strategic initiatives, and other aspects of our prospect-facing motions.
• Strategic Planning: Lead quarterly planning for Enterprise and Outbound sales motions, and align targets with Finance and Success.
• Cross-Functional Collaboration: Partner closely with Sales, Marketing, and Finance to provide actionable insights, forecast performance, and evaluate market opportunities.
• Operational Excellence: Drive business change by developing a keen understanding of the business and making data-driven recommendations.
• Market Intelligence: Synthesize prospect insights, market trends, and customer journey data to inform GTM planning and innovation.

Required Skills

• 5+ years of experience in analytics, GTM, or a related field
• Strong GTM knowledge and experience with Sales and Success functions.
• Expertise in data analytics and business intelligence tools (e.g., SQL, Tableau, Looker, Python, R).
• Demonstrated ability to establish highly collaborative relationships with cross-functional teams across the GTM organization.
• Strong strategic mindset, with a demonstrated ability to influence senior stakeholders through data-driven insights.
• Excellent communication and storytelling skills, with the ability to present complex data in a clear, actionable manner.

Benefits

• Competitive salary and meaningful equity
• Comprehensive medical, dental, and vision coverage
• Regular compensation reviews
• Flexible paid time off policy
• Paid Parental Leave Program
• 401k plan & match
• In-office bicycle storage
• Fun events for Intercomrades, friends, and family

Compensation

The base salary range for candidates within the San Francisco Bay Area is $190,800 – $227,900. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. All regular employees may also be eligible for the corporate bonus program or a sales incentive as well as stock in the form of Restricted Stock Units (RSUs).

Work Policy

Intercom has a hybrid working policy with an expectation that employees be in the office at least three days per week. Proof of eligibility to work in the United States is required.