Senior Sales Engineer

Invoca is the industry leader and innovator in AI and machine learning-powered Conversation Intelligence. With over 400 employees, 2,000+ customers, and $100M in revenue, there are tremendous opportunities to continue growing the business. We are building a world-class SaaS company and have raised over $184M from leading venture capitalists including Upfront Ventures, Accel, Silver Lake Waterman, H.I.G. Growth Partners, and Salesforce Ventures.

About the Role:

We are seeking a Sr. Sales Engineer with an endless curiosity for technology, a passion for demonstrating innovative solutions and a drive for continuous improvement. This role will be a valued partner to our sales team to strategize, prepare and deliver solutions that address marketers business objectives. This critical position also collaborates with internal partners across the company to bring the best possible solution to the table for our customers (Security, Marketing, Legal, Product, Development, etc).

In addition to the expectations that come from being a Senior Sales Engineer, this role will require the ability to mentor other team members in their personal growth, create new innovative ways of presenting our solutions and enabling other teams to be self-sufficient and successful. Being a leader by example in showing accountability for proactively managing opportunities, prioritizing time effectively and communicating insights and competitive intelligence to product management and marketing teams.

We have a very passionate and dynamic team that will expect a lot and give even more as we continue to challenge each other and support our team to reach our full potential.

You Will:

  • Scope the technical solution needed to address customer requirements, assess customers’ met and unmet needs and recommend solutions that optimize value for the overall partnership.
  • Serve as a strategic partner to the Account Executive to close new business.
  • Secure input from all necessary solution partners within the customer firm. Adapt solutions, as necessary, to ensure appropriate fit.
  • Partner with internal sales, sales support, and service resources to align solution design with customers business requirements.
  • Secure commitments needed from customer technical staff to make sure a deal is a “technical close.”
  • Provide coaching and professional development to internal sales associates in order to enhance their product knowledge, technical acumen, and technical sales skills.
  • Opportunistically pursue additional business development opportunities within customer firms. Collaborate with sales teammates to ensure these opportunities are effectively covered and facilitates progress as applicable.
  • Lead cross team initiatives that roll up to or are directly related to the highest company priorities
  • Lead competitive analysis efforts that provide internal awareness of gaps and focus our roadmap on the most impactful features needed to win new business

You Have:

  • Bachelor’s degree in marketing, business, engineering or related field preferred
  • Minimum of 4 years of experience as a pre-sales or sales engineer
  • Experience working with CCaaS systems such as Genesys, Five9, Nice, Avaya, etc
  • Experience working within the marketing industry (agency or internal department)
  • Deep understanding of marketing ecosystem and customer acquisition processes.
  • Customer-centric; excellent listening skills and extraordinary ability to communicate effectively with internal and external partners at all levels of the organization.
  • Ability to quickly establish technical credibility across the customer organization; from the CTO to analysts participating in the pre-sales vetting.
  • Expert user of modern SaaS sales tech stack including salesforce, Linkedin, various remote collaboration tools, slack, etc.
  • Able to build and nurture strong relationships, face-to-face, via the phone or any other creative approach you bring.
  • Experience selling into Travel, Insurance, Telecom, Financial Services, Auto and Home Services verticals a plus
  • Experience working in a start-up environment
  • Ability to interact effectively with cross functional teams.
  • Experience in navigating Enterprise opportunities that range from 6 to 7 figures in revenue
  • Experience in delegating tasks and monitoring the progress and completion of those objectives through colleagues

Salary, Benefits & Perks:

Teammates begin receiving benefits on the first day of the month following or coinciding with one month of employment. Offerings include:

  • Paid Time Off – Invoca encourages a work-life balance for our employees. We have an outstanding PTO policy starting at 20 days off for all full-time employees. We also offer 15 paid holidays, 10 days of Compassionate Leave, days of volunteer time, and more.
  • Healthcare – Invoca offers a healthcare program that includes medical, dental, and vision coverage. There are multiple plan options to choose from. You can make the best choice for yourself, your partner, and your family.
  • Retirement– Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%.
  • Stock options– All employees are invited to ownership in Invoca through stock options.
  • Employee Assistance Program – Invoca offers well-being support on issues ranging from personal matters to everyday-life topics through the WorkLifeMatters program.
  • Paid Family Leave – Invoca offers up to 6 weeks of 100% paid leave for baby bonding,
  • adoption, and caring for family members.
  • Paid Medical Leave– Invoca offers up to 12 weeks of 100% paid leave for childbirth and medical needs.
  • Sabbatical – We thank our long-term team members with an additional week of PTO and a bonus after 7 years of service.
  • Wellness Subsidy –Invoca provides a wellness subsidy applicable to a gym membership, fitness classes, and more.
  • Position Base Range – $130,000 to $176,000/ plus commission potential
  • Please note, per Invoca’s Covid-19 policy, depending on your vaccine verification status, you may be required to work only from home / remotely. At this time, travel and in-person meetings will require verification. This policy is regularly reviewed and subject to change at any time.

DEI Statement

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

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