Sales Operations Manager

About ipuro GmbH

We are the leading home fragrance brand: iconic, pure, original – designed in Germany, made in Europe. Our mission: to bring luxurious fragrances, aesthetic design and emotional brand worlds into the most stylish rooms in the world. Our products combine olfactory refinement with a modern lifestyle – made for moments that stay.

Position Overview

To strengthen our team in the areas of sales, customer service and operations, we are looking for an engaged, service-oriented personality with organizational talent and strong communication skills.

With your structured and reliable working style, you will contribute significantly to strengthening our customer relationships and ensuring smooth processes – and thus make an important contribution to our collective success.

Responsibilities

• Independent processing of customer inquiries and orders as well as support with the entire order processing
• Administrative support of the field service and close cooperation in daily business
• Maintenance and management of customer data in the CRM system to ensure an up-to-date and high-quality database
• Creation of quotations and support in the preparation of sales materials
• Coordination with procurement, warehouse and logistics to ensure on-time delivery and optimal product availability with our trading partners
• Preparation and creation of presentations, reports and sales-relevant documents
• Active communication with internal departments and external partners to ensure smooth operations
• Processing of complaints and returns in close coordination with the responsible departments
• Participation in the optimization of internal processes and continuous improvement of service quality in sales operations
• Maintenance, management and quality assurance of article, customer and supplier master data in close coordination with procurement, sales and other departments
• Support in the further development and optimization of internal master data processes to ensure a uniform database in the ERP system

Qualifications

• Completed commercial training or equivalent qualification
• First professional experience in sales operations – ideally in a trade-related or customer-oriented environment
• Pronounced organizational talent as well as a structured, independent and careful working style
• Strong communication skills, teamwork and high service awareness
• Confident handling of MS Office (especially Excel and Word); experience with CRM systems is a plus
• Enthusiasm for fragrance, design, interior or lifestyle – you understand what moves our target audience
• Very good German language skills in speech and writing, English language skills are advantageous

Benefits

• Shape the future of a German premium brand actively: Support us in scaling and further developing our successful business model
• Ownership, influence & scope for action: Bring in your ideas, take responsibility and participate directly in decisions
• Growth with perspective: Benefit from internal mobility and diverse development and design opportunities in a dynamic environment
• Modern work: Agile processes, flat hierarchies and an aesthetically characterized working environment create the basis for creative and efficient work
• Fast decisions & plenty of room for innovation: At us, initiative counts – you will be heard and can quickly make an impact. Attractive compensation package: Look forward to a competitive salary