Sales Operations Manager

About ipuro

We are the leading home-fragrance brand: iconic, pure, original – designed in Germany, made in Europe. Our mission: to bring luxurious fragrances, aesthetic design and emotional brand worlds into the most stylish rooms in the world. Our products combine olfactory refinement with a modern lifestyle – made for moments that stay.

About the Role

To strengthen our team in sales, customer service and operations, we are looking for a dedicated, service-oriented person with organizational talent and strong communication skills.

With your structured and reliable working methods, you contribute significantly to strengthening our customer relationships and ensuring smooth processes – thereby making an important contribution to our collective success.

Responsibilities

• Independent handling of customer inquiries and orders as well as support for the entire order processing
• Administrative support for field sales and close collaboration in day-to-day operations
• Maintenance and management of customer data in the CRM system to ensure current and high-quality data
• Creation of offers and support in developing sales materials
• Coordination with procurement, warehouse and logistics to ensure timely delivery and optimal goods availability for our trading partners
• Preparation and creation of presentations, reports and sales-relevant documents
• Active communication with internal departments and external partners to ensure smooth operations
• Processing of complaints and returns in close coordination with the responsible departments
• Contributing to the optimization of internal processes and continuous improvement of service quality in sales operations
• Maintenance, management and quality assurance of article, customer and supplier master data in close coordination with procurement, sales and other departments
• Support in the further development and optimization of internal master data processes to ensure uniform data in the ERP system

Required Qualifications

• Completed commercial training or comparable qualification
• First professional experience in sales operations – ideally in a trade-related or customer-oriented environment
• Pronounced organizational talent as well as structured, independent and careful working methods
• Communication skills, teamwork and a high level of service awareness
• Secure handling of MS Office (especially Excel and Word); experience with CRM systems is a plus
• Enthusiasm for fragrance, design, interior or lifestyle – you understand what drives our target audience
• Very good German language skills in written and spoken form, English language skills are advantageous

Benefits

• Shape the future of a German premium brand actively: Support us in scaling and developing our successful business model
• Ownership, influence & scope for action: Bring in your ideas, take responsibility and participate directly in decisions
• Growth with perspective: Benefit from internal mobility and diverse development and design opportunities in a dynamic environment
• Modern working: Agile processes, flat hierarchies and an aesthetically shaped work environment create the basis for creative and efficient work
• Fast decisions & plenty of room for innovation: At us, initiative counts – you will be heard and can move things quickly. Attractive compensation package: Look forward to competitive salary