Sales Operations Manager

About ipuro

We are the leading home-fragrance brand: iconic, pure, original – designed in Germany, made in Europe. Our mission: to bring luxurious fragrances, aesthetic design and emotional brand worlds into the most stylish rooms in the world. Our products combine olfactory sophistication with a modern lifestyle – made for moments that stay.

The Role

To strengthen our team in the sales, customer service and operations department, we are looking for an engaged, service-oriented personality with organizational talent and strong communication skills.

With your structured and reliable working methods, you will contribute significantly to strengthening our customer relationships and ensuring smooth processes – and thus make an important contribution to our mutual success.

Responsibilities

• Independent processing of customer inquiries and orders as well as support with the entire order processing
• Administrative support of the field service and close cooperation in day-to-day business
• Maintenance and management of customer data in the CRM system to ensure an up-to-date and high-quality database
• Creation of offers and support in the preparation of sales materials
• Coordination with purchasing, warehouse and logistics to ensure timely deliveries and optimal product availability for our trading partners
• Preparation and creation of presentations, reports and sales-relevant documents
• Active communication with internal departments and external partners to ensure smooth processes
• Processing of complaints and returns in close coordination with the responsible departments
• Participation in the optimization of internal processes and continuous improvement of service quality in sales operations
• Maintenance, management and quality assurance of product, customer and supplier master data in close coordination with purchasing, sales and other departments
• Support in the further development and optimization of internal master data processes to ensure a uniform database in the ERP system

Required Qualifications

• Completed commercial training or comparable qualification
• First professional experience in sales operations – ideally in a trade-related or customer-oriented environment
• Pronounced organizational talent as well as a structured, independent and careful working method
• Communication skills, teamwork and a high level of service awareness
• Secure handling of MS Office (especially Excel and Word); experience with CRM systems is a plus
• Enthusiasm for fragrance, design, interior or lifestyle – you understand what moves our target audience
• Very good German language skills in speaking and writing, English language skills are advantageous

Benefits

• Shape the future of a German premium brand actively: Support us in scaling and developing our successful business model.
• Ownership, influence & design freedom: Bring in your ideas, take responsibility and participate directly in decisions.
• Growth with perspective: Benefit from internal mobility and diverse development and design opportunities in a dynamic environment.
• Modern work: Agile processes, flat hierarchies and an aesthetically shaped work environment create the basis for creative and efficient work.
• Fast decisions & plenty of room for innovation: Initiative counts with us – you will be heard and can quickly move things. Attractive compensation package: Look forward to competitive salary