Sales Operations Associate

About Itron

Itron is an American technology company that offers products and services on energy and water resource management. Its headquarters is in Liberty Lake, Washington, United States. Itron creates innovative solutions for utilities and cities to manage energy and water, offering a more resourceful world to protect essential resources for today and tomorrow.

Role Overview

We are seeking a detail-oriented Sales Operations Associate with a proactive attitude to join our team in Australia (Melbourne/Adelaide/Brisbane). In this role, you will be responsible for managing the end-to-end order lifecycle, ensuring accurate booking, tracking order status, shipment, and resolving customer-related issues.

Experience Required

The ideal candidate has 2-3 years of experience in customer service, order management, or operational roles.

Skills Required

• Self-motivated individual with problem-solving skills, eagerness to learn, and highly adaptable
• A team member who understands organizational dynamics and can handle professional relationships and responsibilities with a level of decorum and diplomacy that breeds a healthy work environment
• Demonstrates operational excellence, customer service, and account management
• Strong problem-solving skills with ability to identify root causes and drive resolution
• Strong interpersonal and communication skills, strong planning skills
• Proficient with MS Office suite (Outlook, Excel with Pivot tables, Word)
• High attention to details, accuracy, and thoroughness
• Highly organized and able to prioritize in fast-paced environment
• Ability to work independently and as a team
• Working with internal and external stakeholders, including clients
• Familiar with Oracle, Salesforce will be a plus
• Bachelor’s degree in business administration, finance, or Supply Chain Management

Responsibilities and Duties

• Process customer purchase orders and manage all matters related to them from beginning to end
• Liaise with internal departments or teams to ensure timely shipments
• Proactively inform customers on shipment status and exceptions
• Handle customer inquiries about their orders, stock availability, and other matters
• Facilitate internal communication and collaboration to ensure smooth operations
• Ensure data in internal systems is up to date
• Tackle ad-hoc matters and provide support for various administrative tasks
• Send weekly order reports to customers
• Handle clerical, administrative, technical, or customer support issues under minimal supervision, while escalating complex issues to appropriate staff

Itron is committed to building an inclusive and diverse workforce and providing an authentic workplace experience for all employees. Equal Opportunity Employer.