Customer Onboarding Specialist

The Customer Onboarding Specialist supports new customers as they begin using the product, helping them feel confident, informed, and set up for success. The role is ideal for someone who enjoys working with customers, learning software products, and providing clear, friendly guidance. With training and mentorship, the Specialist will lead onboarding activities, deliver product walkthroughs, and support solution setup while developing deep product knowledge over time.

Requirements

• Minimum of 2 years of experience in a customer facing role (customer support, customer success, onboarding, training, or similar)
• Experience working with software or technology products
• Exposure to CRM or customer tools (e.g., Salesforce, Zendesk, Gainsight, or similar)
• 2 Year / Associate’s or Bachelor’s degree in Business, Communications, Information Systems, Marketing, Education or a related field
• Introductory Customer Success or Customer Support Certifications
• Basic onboarding, enablement or training certifications
• Participation in ongoing security training is mandatory

Benefits

• Named a 2025 Best Companies to Work For by U.S. News
• Named a 2025 Newsweek America’s Greatest Workplaces for Gen Z
• Named a 2024 Best Technology Company to Work For by U.S. News
• Named one of Forbes Most Trusted Companies in 2024
• Named a 2024 Best Companies to Work For by U.S. News
• Named a 2024 Newsweek America’s Greatest Workplaces for Parents & Families
• Named a 2024 PEOPLE Companies That Care by PEOPLE® and Great Place To Work®