HESA Website Service Owner – Data Operations

We are looking for an experienced Website Service Owner to take end-to-end responsibility for HESA’s public facing website(s), ensuring they deliver a high-quality, accessible and user-centred digital experience. This role combines strategic ownership and hands-on operational leadership, with responsibility for performance, governance, and continuous improvement across a critical national platform.

Requirements

• Experience in owning and improving websites or digital services from end to end
• Strong understanding of modern web platforms and content management systems
• Governance needed to keep services compliant, trusted and effective
• Confidence in applying accessibility standards, usability principles and user centred design
• Ability to turn analytics, performance data and user insight into meaningful improvements
• Strong communication and stakeholder management skills
• Good grasp of SEO, digital analytics (such as GA4) and website performance optimisation
• Experience in higher education, the public sector or data driven organisations (nice to have)
• Familiarity with agile delivery methods and a degree of commercial awareness (nice to have)
• User-focused, evidence driven digital professional with a strong commitment to accessibility, inclusivity and ethical design
• Collaborative and influential, able to build trusted relationships and clearly communicate complex ideas
• Highly organised and proactive, able to thrive in complex environments and deliver at pace without losing attention to detail

Benefits

• Flexible work pattern, which can adapt to suit your schedules and personal commitments
• 31 days annual leave (plus bank holidays) that includes three closure days over Christmas
• Buy up to an additional 5 days leave during the flexible benefits window
• Generous flexible pension schemes
• Range of wellbeing lifestyle benefits including company paid health care cash plan, mental health first aiders and support
• Company culture of continuous learning with access to thousands of LinkedIn Learning courses, and lots of resources and opportunities to support your development
• Allocated allowance of up to £250 to equip your home office
• Financial well-being support including access to preferential loan and savings plans, mortgage advice, will writing tools and support and resources to help you make the most of your money
• Wide range of discounts and cashback from retailers and big-name high-street stores
• Family friendly policies including enhanced parental, maternity and paternity and co-parental leave as well as opportunity for career breaks
• Support your volunteering with up to 3 days volunteer leave