Head of Revenue Operations

Head of Revenue Operations (RevOps)

Location: Bristol / Hybrid

About Jugo

Jugo is the next-generation communication intelligence platform helping organisations transform how they connect, communicate and convert.

Built on NVIDIA-powered infrastructure and proprietary AI, Jugo sits on top of Zoom and Teams as a performance layer, helping organisations deliver more impactful meetings, events, customer experiences and executive communications without changing existing workflows.

From global brands such as Coca-Cola, LEGO, Diageo, Fujitsu, Thales and American Express through to leading sports properties and enterprise organisations, Jugo is helping redefine how organisations engage audiences, build relationships and drive commercial outcomes.

Our Vision is to become the world’s confidence platform for digital communication, helping people and brands show up at their best and drive results every time.

The Role

Revenue Operations Leader & GTM Architect

As Jugo enters its next phase of SaaS growth, we are looking for an exceptional Head of Revenue Operations to build and optimise the commercial engine that powers the business.

This is not an administrative RevOps role.

We are looking for a commercially minded SaaS operator who understands how high-growth technology companies build predictable revenue, scale efficiently and create alignment across sales, marketing, customer success and leadership.

You will become the operational backbone of the go-to-market organisation, helping transform Jugo from a founder-led sales business into a scalable, data-driven SaaS company.

You will work directly with the leadership team to build the infrastructure, reporting, systems, processes and intelligence required to support rapid growth.

Why This Role Matters

Today, like many early-stage SaaS businesses, much of Jugo’s growth has been driven through relationships, referrals and founder-led sales activity.

As we scale, we need someone who can build the systems, visibility and operational discipline that enable predictable growth without slowing the business down with unnecessary bureaucracy.

This person will help answer critical questions such as:

• Where is pipeline really coming from?
• Which channels are performing best?
• Which verticals are converting most effectively?
• What activities create the highest ROI?
• How do we forecast accurately?
• How do we improve conversion rates?
• How do we reduce sales cycle length?
• How do we improve retention and expansion?
• How do we build a repeatable SaaS revenue engine?

What You’ll Do

Revenue Operations & Commercial Intelligence

• Own end-to-end revenue operations across Sales, Marketing and Customer Success
• Build a single source of truth for pipeline, forecasting and commercial reporting
• Create dashboards and reporting that provide real-time visibility into business performance
• Establish forecasting processes and pipeline governance
• Track and improve conversion rates throughout the customer journey
• Build revenue models to support strategic decision making

GTM Systems & Infrastructure

• Own and optimise the commercial technology stack
• Manage CRM strategy and adoption
• Improve lead routing, attribution and reporting
• Evaluate and implement tools across: CRM, outbound sales, proposal management, marketing automation, customer success, AI productivity
• Ensure data quality and reporting accuracy

Sales Productivity & Efficiency

• Work closely with the sales team to improve productivity and effectiveness
• Build repeatable sales processes and playbooks
• Improve pipeline generation and conversion performance
• Analyse win/loss trends and sales cycle performance
• Identify friction points within the buying journey
• Support account planning and expansion strategies

Customer Success & Revenue Retention

• Help define customer success metrics and reporting
• Track onboarding, adoption and retention
• Build customer health scoring models
• Support expansion and upsell opportunities
• Create visibility into Net Revenue Retention (NRR)
• Identify churn risks early

Commercial Strategy

Partner with leadership on: SaaS growth strategy, pricing and packaging, market segmentation, ICP refinement, territory planning, partner ecosystem performance, customer acquisition efficiency.

You will be expected to bring recommendations, not simply reports.

Data & AI

Jugo is built around communication intelligence and AI. You’ll play a key role in helping us leverage AI internally to improve: sales productivity, proposal generation, forecasting, pipeline management, customer insights, operational efficiency.

Our ambition is to build one of the most intelligent revenue engines in enterprise SaaS.

About You

You’ll thrive in this role if you:

• Have 5-10+ years experience in Revenue Operations, GTM Operations, Sales Operations or Commercial Operations roles
• Have worked within high-growth SaaS or technology businesses
• Understand how successful SaaS companies scale from early-stage growth through to maturity
• Have strong CRM and commercial systems experience
• Are highly analytical but commercially minded
• Can translate data into action
• Enjoy solving problems and creating structure
• Are comfortable operating in fast-moving environments
• Have experience working directly with senior leadership teams
• Want to build rather than simply maintain

Highly Desirable Experience

Experience within one or more of: B2B SaaS, Enterprise software, AI platforms, Collaboration technologies, Martech, Sales tech, Communications technology.

Additional experience in: HubSpot, Salesforce, Gong, Cognism, Apollo, Dock, Trumpet, Outreach, Salesloft, Clari, Tableau, Power BI.

What Success Looks Like

Within 12 months:

Revenue Visibility

• Accurate forecasting and reporting across the business
• Clear visibility into pipeline, conversion and revenue performance
• Improved confidence in commercial decision making

Sales Productivity

• Improved SDR and AE productivity
• Increased meeting conversion rates
• Improved pipeline quality
• Reduced sales cycle times

Customer Growth

• Higher customer retention
• Stronger expansion opportunities
• Improved customer health visibility

Operational Excellence

• Commercial systems fully integrated
• Reliable data across the organisation
• Clear accountability and reporting cadence

Strategic Impact

• Leadership making better decisions faster
• Stronger investor readiness
• Improved SaaS metrics and reporting
• A scalable commercial infrastructure ready for significant growth

Compensation

• Competitive base salary
• Performance-related bonus
• Equity participation opportunity
• Hybrid working
• Bristol HQ access
• Learning and development support

Why Join Jugo?

This is an opportunity to join one of the UK’s most exciting AI-powered SaaS businesses at a pivotal stage of growth.

You’ll work directly alongside the CEO and leadership team, helping build the operational foundations of a category-defining company whilst having genuine influence over how the business scales.

If you enjoy building systems, creating clarity from complexity and helping ambitious companies unlock growth, we’d love to hear from you.