Customer Success Manager

Kaiko is building a next-generation agentic clinical AI assistant that helps clinicians reason across patient data, guidelines, and diagnostics. As a Customer Success Manager, you will own hospital implementations, build trusted relationships with users and stakeholders, and help customers realize value quickly.

Requirements

• 3-4 years of professional experience in healthcare, healthcare operations, customer success, implementations, or a related field
• Experience managing complex projects, implementations, or change initiatives across multiple stakeholders
• Analytical, proactive, and able to anticipate challenges before they become problems
• Build trust easily and communicate effectively with clinical, business, and technical audiences

Benefits

• Attractive and competitive salary
• Good pension plan
• 25 vacation days per year
• Great offsites and team events
• EUR 1000 learning and development budget
• Autonomy to do your work the way that works best for you
• Annual commuting subsidy