Head of Customer Operations

Join Kainos and Shape the Future. We’re a people-first culture where your ideas are valued, and your growth is supported. We’re looking for a Head of Customer Operations to design, lead, and scale the customer operations capability for our Workday Products.

Requirements

• Experience operating at senior leadership level within Customer Operations or Customer Experience functions
• Strong expertise in customer health measurement, risk management, and lifecycle analytics
• Proven ability to design and scale operating models in a product-led or SaaS environment
• Strong stakeholder management skills, with the ability to influence across senior, cross-functional audiences
• Excellent analytical and decision-making skills, with a data-driven and commercial mindset

Benefits

• Flexible working hours
• Generous parental leave policy
• Tuition reimbursement
• Wellness program