Customer Experience Executive

As a Customer Experience Executive, you will handle customer enquiries via email, live chat, and social media, ensuring timely and professional responses. Your responsibilities include processing refunds, resolving order issues, providing accurate product and shipping information, and assisting with account queries.

Requirements

• At least 2 years of experience in customer service roles
• Proactive problem solver with a natural curiosity and eagerness to learn new technologies
• Excellent communication skills and a customer-first mindset
• Strong organisational skills and the ability to work well under pressure
• A team player who thrives in a collaborative environment

Benefits

• Competitive Salary
• Paid Time Off
• Work From Home
• Training & Development
• Performance Bonus