Customer Experience Manager LATAM

The Customer Experience Manager role is responsible for overseeing and optimizing the end-to-end customer experience for The Wessex Mint platform, leading the customer experience function, managing customer support operations, and ensuring high standards of service across all customer communication channels.

Requirements

• Customer Experience Leadership
• Customer Support Operations
• Process & Systems Optimisation
• Customer Insight & Business Feedback
• Team Development
• Compliance & Trust
• Experience & Skills
• Platforms & Tools (Essential)
• Working Style
• Desirable (but not essential)

Benefits

• Fully remote role for LATAM-based candidates
• Opportunity to lead the customer experience function for a growing precious metals platform
• Exposure to a fast-scaling international D2C business
• A collaborative remote team environment
• Opportunity to help shape and scale customer experience systems and processes as The Wessex Mint grows
• $2,500 monthly salary