Marketing Operations Manager

On Site Full TimeSan Francisco, CA, United StatesKong

Are you ready to power the World’s connections?

If you don’t think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box – we’re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others.

About the company:

With more than +200 million downloads, there’s a reason why companies are flocking to work with Kong and our open source API Gateway: We are a group of makers, thinkers, and doers focused on helping today’s developers build tomorrow’s technology. Our team works on the bleeding edge of API innovation to provide our users with a “central nervous system” for data and services.

The Marketing Operations team at Kong is looking to add a Manager, Marketing Operations to help build our marketing operating system, ensuring Kong’s marketing team can execute big ideas at scale. We’re looking for someone who can wear many hats, including analytical storyteller, technical systems administrator, and campaign execution partner. You enjoy problem solving and are a self-starter ready to help us get to the next level! In addition, you enjoy working with like-minded individuals working hard side-by-side to delight our customers and help grow our business.

Are you ready to join the revolution and accelerate to the digital economy?

About the Role:

Interested in joining a top notch Marketing team? We are looking for an A-player who loves a fast paced, high performing environment and thrives on results. As the Manager, Marketing Operations, you are someone who can make an immediate impact on our team. In this role, you will collaborate closely with peers across the go-to-market ecosystem to produce high quality, scalable solutions, bridging gaps between people, process, and technology.

You will add value to the Marketing team by ensuring that our technology and processes produce high-quality campaigns; your curiosity and eye for detail will help our analytics establish clear results and produce actionable insights; and your close collaboration across our team will assure we are enabled with best practices to optimize productivity with the tools and capabilities in our technology stack. Overall, you will help the Marketing team achieve its goals by driving efficiency and evolving the framework in which we execute.

Why should you want to work at Kong?

Market Opportunity– We are on a quest to build a $10b+ software company over the next few years and need YOUR help!

Technical Leadership– We are recognized as the leader in innovation in the connectivity space.

Amazing Team & Culture– Come be a “Konger” and find out what we mean.

Building Great Products– Learn why the world’s largest companies love our tech!

What You’ll Do:

  • Administer an awesome tech stack; ensure features are enabled and optimized, and users have access to best-practice operations.
  • Manage the operational aspects of campaigns and programs in our Marketing Automation Platform – implement emails, forms, and automation to power our marketing campaigns.
  • Operationally support the continuous improvement of campaigns and tests with a focus on driving engagement, conversions, and scalability.
  • Measure our success by building reports and dashboards, leveraging, our Data Warehouse, and dedicated Business Intelligence tools.
  • Monitor the health of our processes and the quality of our data; proactively address potential issues with deliverability, automation, or data quality.
  • Document best practice for using our tools and engaging in our processes, and train our team to be proficient and effective.
  • Build strong lead scoring and handover practices to ensure healthy lead funnel operations.
  • Integrate tools and processes to amplify the capabilities and value our tech stack delivers.
  • Proactively drive innovation by leveraging your unique experience and perspective.
  • Partner with cross-functional stakeholders to ensure frictionless execution, communication, and visibility.
  • Manage workload in Asana and keep tasks up-to-date to ensure smooth handover between team members and stakeholders.
  • Ensure Kong stays compliant with GDPR and other laws that regulate how we go to market.
  • Anything else required by manager

What is Needed

  • Bachelor’s degree in business, marketing, technology, or relevant field of study
  • 5+ years of experience administering marketing automation platforms
  • 3+ years of experience as a power user or administrator of
  • Demonstrated ability to use SQL in a business environment
  • Experience working with technology vendors supporting B2B marketing
  • Experience building operations in compliance with GDPR and other data privacy regulations
  • Intermediate ability to use HTML and CSS effectively in email marketing
  • Intermediate ability to use any programming language in a business environment is a big plus
  • Familiarity with CDP or iPaaS tools is a bonus

What is a Konger?

We are a group of makers, thinkers, and doers focused on helping today’s developers build tomorrow’s technology. Our teams work on the bleeding edge of API innovation to provide our users with a central nervous system for data and services.

We put design at the heart of everything we do, and we’re relentlessly focused on creating beautiful experiences for our customers. That’s why technology companies, major banks, e-commerce innovators, and government agencies put Kong in front of their most important web applications.

We believe in the power of Open Source and everything it stands for. That’s why developers around the world enthusiastically contribute on top of our open-source platform.

We are passionate about solving challenges that will fundamentally shape the future of technology, and we’re looking for the right people to join us on our mission. If you believe in taking ownership of your work, making an impact, and having fun along the way, we would love to talk to you.

Kong Core Values:

Be Inclusive. We work together from anywhere to achieve our common goals. Our differences make us stronger.

Be Authentic. We are genuine, principled and confident without arrogance. Show respect and kindness, especially in tough moments.

Be Relentlessly Resourceful. We work with purpose, obsession and grit. It takes muscle to do hard things and doing hard things build muscle.

Be Customer Obsessed. We care. Customers are everything, we put them at the center of everything you do. We are all empowered to make an impact.

Be Curious. We value ideas over hierarchy. Never accept the status quo. We make bold bets, fail, and learn everyday. There is always a way.

Be an Owner. We are drivers not passengers and own the quality and outcomes of our work.

About Kong:

Kong creates software and managed services that connect APIs and microservices natively across and within clouds, Kubernetes, data centers and more using intelligent automation. Built on an open source core, Kong’s service connectivity platform enables digital innovation by allowing organizations to reliably and securely manage the full lifecycle of APIs and services for modern architectures, including microservices, serverless and service mesh. By providing developer teams with unprecedented architectural freedom, Kong accelerates innovation cycles, increases productivity, and seamlessly bridges legacy and modern systems and applications. For more information about Kong, please visitkonghq.comor follow @thekonginc on Twitter.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

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