Senior Customer Success Manager

The Senior Customer Success Manager will be working at a dynamic start-up as a member of the Customer Experience team, enabling customers to leverage APIs and microservices to drive their business initiatives. The role requires strong organizational and communication skills, with a focus on building strong relationships with key customers and pioneering the approach to managing customers by leveraging self-service technology and re-usable assets.

Requirements

• Coaching customers throughout their lifecycle
• Defining adoption plans and post-sales engagement
• Working with Sales and Product teams
• Helping innovate tooling and processes
• Working on innovative customer projects
• Learning products and technologies
• Collaborating with peers and business partners

Benefits

• Opportunity to work at a dynamic start-up
• Collaborative team environment
• Challenging role at the forefront of technology