Technical Customer Success Manager

Unlock intelligence as a Technical Customer Success Manager at Kong. Act as a champion for customers, supporting onboarding, driving adoption, and managing customer accounts. Requires 3-5 years of experience with API gateway and/or API integrations, excellent communication skills, and practical working knowledge of APIs and microservices architectures.

Requirements

• 3-5 years of hands-on implementation experience with API gateway and/or API integrations in customer environments
• Excellent communication skills and an ability to concisely articulate complex technical issues and solutions
• Practical working knowledge of APIs and microservices architectures
• Previous experience with Kubernetes, and Cloud technologies (AWS, GCP, Azure)
• Storytelling with data to articulate business value realized though Kong products
• Strong collaboration and teamwork with cross-functional teams (Sales, Product, Engineering, Marketing, Support, etc.) to represent the voice of the customer
• Strong desire to tackle hard technical problems and proven ability do so with little or no direct daily supervision
• Experience managing multiple projects at a time while focusing on attention to detail and deliver results across multiple initiatives such as driving expansion, customer satisfaction, feature adoption, and retention