Head of Customer Operations

Laundryheap is a global, tech-enabled laundry and dry-cleaning platform operating across multiple cities. We operate 24/7, scale quickly, and run on operational discipline. As we continue to grow, we are hiring a Head of Customer Operations to bring structure, accountability, and measurable performance to our global CX function.

Requirements

• 7+ years in Customer Operations or CX leadership, ideally in a marketplace, tech-enabled, or multi-region business.
• Proven experience managing layered teams, including managers and QA functions.
• Strong analytical mindset, able to translate data into structured operational action.
• Deeply customer-oriented, with sound judgement and balanced decision-making.
• Practical thinker who applies common sense within structured processes.
• Hands-on operator who challenges inefficiency and drives simplification.
• Comfortable holding performance conversations and building accountability at all levels.
• Experience with automation, AI tooling, or modern CX platforms preferred.
• Able to operate in fast-paced, international environments with clarity and discipline.