As a Lead Customer Experience Coordinator at VEG, you will guide pet parents through every step of their VEG experience, setting the standard for outstanding customer care, and mentoring and inspiring others to do the same.

Requirements

2+ years of experience in a customer service role
1+ year of experience mentoring or managing others
Advanced knowledge of computer programs and practice management software
Highly organized, a strong multitasker with a keen attention to detail
Analytical by nature, able to read and comprehend various metrics and create recommendations based on findings

High emotional intelligence
Adaptable and amenable to high stakes environments
Strong leadership and communication skills, able to inspire and mentor others
Must be willing to work in a noisy environment with strong or unpleasant odors.
Availability to work nights, weekends, and holidays on a rotating or as needed basis based on hospital needs

Work well in a fast-paced environment with people from all backgrounds and different personality types

Benefits

Competitive compensation, including base and 401K match
Comprehensive health and wellness benefits that start on day one, including QPR training and access to free therapy or counseling
Based on your role, you may be eligible for equity after one year of full time, active employment with VEG, so you can share in our growth and success

A BIG focus on learning and growth, from VEG-created clinical and leadership programs to unlimited ER CE + travel stipend
Clinical student loan repayment
Paid parental leave, up to 12 weeks at 100% of regular salary and inclusive fertility and family-building care for all types of families
Flexible work schedules to support your life outside of work