Customer Success Manager

LeadIQ makes sales teams more efficient. Research your prospects, find their contact data, and save them right into your CRM, all in one click.

The Role

LeadIQ is seeking a highly-skilled Customer Success Manager to help us bring the next generation of customer development software to the world’s best companies. The ideal candidate is a startup player excited about the opportunity to join an early-stage, high-growth startup and help to build a world-class culture.

LeadIQ is backed by Eight Roads, Draper Associates, Jason Calacanis, and Fresco Capital. With offices in SF Bay Area, New Hampshire, and Singapore, we’re building a world-class company culture that is reinventing how companies find their best customers with sales intelligence, productivity, insights, and resources for success. Some of our customers include MuleSoft, Twilio, AppDynamics, Nexmo, WalkMe, Gainsight, and many more. We take pride in building a company and product that materially improves people’s lives, whether they’re an employee or a customer.

The Person

• Drive value-based customer relationships based on critical messaging across multiple organizational levels, including key decision-makers with the customer base
• Act as the “voice of the customer” in internal meetings with our Product, Services, Marketing, or Senior Leadership teams on how we can maximize value and resolve concerns with a sense of urgency
• Responsible for retention and collaboratively working with sales on expansion opportunities to grow the overall value customers are receiving
• Maintain a deep understanding of LeadIQ product/data offerings and position the most relevant features/functionality for customers’ specific goals
• Meet with customers following the sale of LeadIQ to collect data and other information.
• Create a strategic prospecting plan for each customer
• Help Configure customer system and integrations
• Manage the relationship of LeadIQ’s top customers
• Establish customer service policy and practices
• Work with our customers to uncover new insights
• Work with account management to identify potential expansion opportunities
• Work collaboratively across engineering, marketing, product, sales, and customer success

Nice to have

• 4+ years of Customer Success Management experience, start-up experience a plus
• Strong customer-facing skills- ability to tactfully maintain existing customer relationships
• Track record of collaboration across multiple departments
• Experience working with sales organizations is preferred, but not required
• Sound technical knowledge
• Excellent organizational and time management skills
• You are comfortable rolling up your sleeves and stepping outside your job description
• You are a resourceful, driven, results-oriented professional
• You are confident in your ability to manage high-volume pipelines and high-value customers in dynamic, fast-paced environments

About Us

LeadIQ is a Series B-funded startup headquartered in the Bay Area and Singapore. We are reshaping the future of Sales with our mission to enable the day-to-day sales prospecting workflow for every sales rep.

We are passionate about empowering our customers with Data and Insights to generate more revenue faster. We do this with the help of cutting-edge technologies and innovation.

A diverse and talented workforce powers our exponential growth across 24 countries that breathe our core values of #EmpathyFirst, #BeBetterEveryday, #DataDriven, and #MakeItHappen, and the trust of our investors- Cathay Innovation, Fresco Capital, Strong Ventures, Eight Roads, Draper Associates, and Jason Calacanis.

We are a remote-first company with a culture of trust, independence, and collaboration striving to transform Sales. Join us!

LeadIQ is an equal opportunity employer and makes employment decisions on the basis of merit. We are committed to building a diverse and inclusive workplace. We do not discriminate on the basis of race, religion, national origin, gender, gender identity, sexual orientation, disability, age, education status, or any other legally protected status.