Operational Quality Assurance Data Analyst

We’re looking for a smart, data-driven Operational QA Data Analyst to join our Quality Assurance team and take the lead on analysis and reporting across QA, Training, and Governance.

This role is all about using data to understand how we’re performing, spot areas for improvement, and help us deliver better customer outcomes at scale by suggesting and driving improvements to our operational strategy.

You’ll be working closely with a team that reviews all customer interactions—making sure every customer receives excellent service and that we consistently deliver good customer outcomes.

As QA evolves from manual checks to AI-automated processes, you’ll play a key role in shaping a data-led QA framework that supports this transformation.

We’re looking for someone who not only understands data, but also knows what great customer outcomes look like—and can bring those two things together through clear, compelling analysis.

You should be comfortable telling a story through data, confident presenting insights to senior stakeholders, and focused on using your work to drive real, measurable impact.