Inside Sales Operations Manager

Job Summary

The Inside Sales Operations Manager is responsible for driving strategic sales growth, shaping bid and pricing strategies, and managing full-cycle sales operations across MRO, Home Center, and Digital Retail channels. This role requires exercising independent judgment on matters of significance, including customer engagement strategies, quoting methodologies, profitability decisions, and alignment with business goals. The Inside Sales Operations Manager serves as a trusted advisor to both customers and leadership, ensuring that solutions delivered strengthen market position and profitability.

Key Tasks & Responsibilities

• Strategic Bid & Project Ownership: Own and manage the full strategic bid process, including development of pricing strategies that balance competitiveness with profitability targets. Exercise independent discretion to approve or decline bids, negotiate terms, and make commitments on behalf of the business within delegated authority levels. Recommend and implement process and policy improvements that enhance sales effectiveness and alignment with organizational strategy.
• Consultative Product & Application Leadership: Act as a subject matter expert with autonomy to guide customers, sales agents, and internal stakeholders in selecting solutions that directly influence customer success and satisfaction. Translate complex customer requirements into business insights, influencing product development roadmaps and market strategies. Independently resolve escalated customer issues, balancing customer needs with business priorities.
• Strategic Customer & Channel Partner Engagement: Lead key customer and partner relationships, shaping long-term engagement strategies to expand revenue and market penetration. Develop account growth plans and implement consultative programs that impact overall channel performance. Represent the business in high-value negotiations and partnership initiatives.
• Cross-Functional Business Leadership: Direct cross-functional teams in engineering, design, operations, and finance to ensure customer commitments are met while balancing cost, feasibility, and profitability. Influence product positioning, specification packages, and solution development strategies across departments. Serve as the internal escalation point, exercising independent judgment to resolve conflicts and align deliverables.
• Project & Operational Excellence: Drive end-to-end project execution for complex or strategic accounts, including needs assessment, delivery planning, and post-sale support. Evaluate and approve resource allocation for priority accounts. Continuously assess business practices and recommend operational improvements to senior leadership.

Skills And Minimum Experience Required

• Bachelor’s degree required; advanced degree in Business, Engineering, or related field preferred.
• 3-5 years of sales or business management experience in lighting or related industries, with proven responsibility for strategic decision-making.
• Demonstrated ability to exercise independent judgment on pricing, profitability, and customer strategies.
• Strong consultative, negotiation, and communication skills across executive and operational levels.
• Experience leading cross-functional initiatives and influencing organizational policy or strategy.

Travel Requirements

• Domestic Only 0 – 25%

Salary Range: $55,300.00 to $99,500.00. Placement within this range may vary, depending on the applicant’s experience and geographic location.

Benefits: Acuity offers generous benefits including health care, dental coverage, vision plans, 401K benefits, and commissions/incentive compensation depending on the role.

We value diversity and are an equal opportunity employer. All qualified applicants will be considered for employment without regards to race, color, age, gender, sexual orientation, gender identity and expression, ethnicity or national origin, disability, pregnancy, religion, covered veteran status, protected genetic information, or any other characteristic protected by law.