Sales Operations Specialist

About Liahan Tennis

Liahan Tennis is a fast-growing, customer-focused tennis organization dedicated to delivering high-quality training programs and long-term value to members and partners. We emphasize strong sales execution and effective business development to drive sustainable growth.

Position Summary

The Sales & Operations Specialist supports revenue growth, customer retention, and business development initiatives. This role serves as a key execution bridge between customers, sales activities, internal teams, and external partners, with a focus on sales execution, customer management, and partnership support.

Key Responsibilities

• Serve as the primary point of contact for members and prospective clients
• Handle customer inquiries via WeChat, phone, email, and chat platforms; convert inquiries into sales
• Manage client accounts, including package usage tracking, renewals, and follow-ups
• Drive membership renewals, package sales, and class enrollments
• Provide after-sales support and maintain high customer satisfaction
• Support sales and business development campaigns and track KPIs
• Assist with promotional materials and sales-related content
• Support partnership development, proposal preparation, and execution
• Coordinate logistics and communication for BD initiatives, events, and programs

Qualifications

• High school Degree and Above
• Preferred majors: Business, Marketing, Communications, Economics, Sports Management, or related fields
• Experience in sales, customer service, or business development preferred
• Strong communication, organization, and execution skills

What We Offer

• Competitive compensation: $21–$43/hour
• Bonuses, commissions, and sponsorship for OPT and H-1B visas
• Fast growth opportunities in a startup environment
• Discounted tennis lessons