Customer Success Manager

On Site Full TimeIle-de-France, FranceLicorne Society

The company is the French leader in digital transformation of retail communication. With 30 years of expertise, this company allows major retailers to industrialize their commercial operations thanks to innovative SaaS solutions on Azure.

Requirements

  • Higher education (Bac +3/5) in a business or engineering school
  • At least 4 years of experience in a similar role, ideally acquired in the SaaS universe, large distribution, or consulting firm
  • Project management and collaborative tools: Mastery of the request cycle (qualification, chiffrage) and expert use of JIRA for operational tracking
  • Strategic customer relationship management: Ability to manage complex accounts, animate governance instances, and ensure solution adoption
  • Budgetary follow-up and service valuation: Expertise in applying tariff conditions, obtaining budgets, and administrative follow-up of invoicing
  • Leadership & Posture: Having a high relational ease, you can impose yourself as a trusted partner and be a force of proposal
  • Organization: Rigueur in dossier tracking and ability to manage priorities
  • Synthesis: Ability to transform technical or data problems into concrete business solutions with a strong synthesis spirit
  • English: B1 minimum

Benefits

  • CDI (permanent contract)
  • 50K€ – 55K€ salary according to profile + Variable
  • Opportunity for international travel

To apply for this job please visit recruiterflow.com.


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