Team Lead CSM – H/F – Traveltech

The company is looking for a Customer Success Lead to strengthen their operations, drive customer value, and build a high-performing CS team. The role is responsible for managing strategic accounts, leading and coaching the CS team, and structuring and scaling CS operations.

Requirements

• 5+ years in Customer Success / Account Management (B2B SaaS)
• Proven experience managing a CS team (5+ people)
• Strong ownership of CS KPIs (NRR, churn, adoption…)
• Operational excellence and ability to structure processes
• Strong business mindset (impact-driven, results-oriented)
• French & English fluent
• Other languages are a plus

Benefits

• Salary package of €60–75K
• Annual bonus of 1% of total revenue redistributed
• A key role with direct impact on growth and retention
• Real opportunities to grow (Head of CS, Ops, COO, etc.)
• A profitable, fast-growing startup (+80–100% y/y), self-funded (bootstrapped)