Customer Success Account Manager

The Customer Success Account Manager will secure and retain business through professional, consultative, proactive account management activities directed at decision-makers and decision influencers at existing IQVIA clients.

Requirements

• Secure and retain business through professional, consultative, proactive account management activities directed at decision-makers and decision influencers at existing IQVIA clients
• Actively identify potential new business opportunities within specified customer account(s)
• Cultivate strong, long-term relationships with key decision-makers within Account and develop in-depth knowledge of the customer organization
• Maintain general knowledge of IQVIA Technology and Analytics products and services for appropriate engagement opportunities with clients
• Identify and respond to customer needs in order to define potential opportunities
• Propose appropriate strategy/solution to customer
• Handle follow-up related to the sale and drive completion of orders
• Adapt successful strategies and tactics to meet market demands and financial targets
• Maintain high visibility within customer organization
• Monitor customer satisfaction by communicating regularly with customer
• Establish and execute a comprehensive account plan for each assigned client
• Ensure appropriate strategy/solution is proposed to customer
• Monitor actions and results against plans
• Analyze potential opportunities and develop account plans for each assigned client
• Ensure appropriate strategy/solution is proposed to customer
• Monitor actions and results against plans
• Record all customer account related activities in management systems
• Prepare account activity report for Management as required
• Serve as a liaison between the customer and technical and operational groups at IQVIA, Inc