Lead Data Operations engineer, Precision Medicine Team

Lead Data Operations engineer, Precision Medicine Team, responsible for providing technical and operational leadership for GxP-compliant data platforms built on Databricks and AWS.

Requirements

• Own operational support for enterprise data pipelines and data platforms, including monitoring, troubleshooting, incident response, and root-cause analysis.
• Ensure high availability, reliability, and performance of Databricks- and AWS-based data solutions.
• Support GxP-compliant data environments, ensuring adherence to validation, audit readiness, and data integrity requirements.
• Execute and improve runbooks, SOPs, and operational procedures for data platform support.
• Lead, coach, and develop the Data Management Support Operations team
• Define roles, responsibilities, and on-call/support coverage models
• Establish performance expectations, KPIs, and career development plans
• Foster a culture of accountability, continuous improvement, and customer focus
• Own operational support for data platforms (e.g., data warehouses, data lakes, ETL/ELT pipelines, analytics tools)
• Oversee incident, problem, and request management processes
• Ensure SLAs, OLAs, and response/resolution targets are met
• Act as escalation point for complex or high-impact issues
• Perform root cause analysis (RCA) for recurring incidents and partner with engineering teams to implement permanent fixes.
• Ensure consistent and high‐quality support execution across shifts, regions, and platforms.
• Coach team members on troubleshooting skills, ServiceNow best practices, and business communication.
• Design and improve support processes aligned with ITIL or similar frameworks
• Identify recurring issues and drive root cause analysis and remediation
• Partner with engineering teams to transition new solutions into support (operational readiness)
• Drive automation and self-service capabilities to reduce manual effort
• Ensure support operations comply with data governance, security, and regulatory requirements
• Maintain documentation, runbooks, and audit-ready operational procedures
• Support validation, change management, and access control processes where required
• Serve as primary interface between support operations and data/platform owners
• Communicate operational health, risks, and improvement initiatives to leadership
• Partner with product, engineering, and business teams to align support priorities with business needs

Benefits

• Competitive Salary
• Stock Options
• Health Insurance
• Dental Insurance
• Vision Insurance
• 401k Matching
• Paid Time Off
• Life Insurance
• Disability Insurance