Sr. Associate Customer Experience & Engagement – GCX Order-to-Cash (GCX-OTC)

The Customer Experience & Engagement Sr. Associate is a customer-facing role responsible for delivering high-quality, compliant, and customer-centric service across commercial and/or clinical interactions.

Requirements

• 5-8 years of experience in customer service, order management, order-to-cash, supply chain, or contact center operations
• B2B and/or B2C environments preferred
• Experience in GxP-regulated environments (GMP, GCP, GDP) is a plus
• Familiarity with SAP, Salesforce, and related digital platforms preferred