Sr. Associate Customer Experience & Engagement – GCX Order-to-Cash (GCX-OTC)

The Sr. Associate Customer Experience & Engagement is a customer-facing role responsible for delivering high-quality, compliant, and customer-centric service across commercial and/or clinical interactions.

Requirements

• 5–8 years of experience in customer service, order management, order-to-cash, supply chain, or contact center operations.
• Experience in B2B and/or B2C environments preferred.
• Exposure to GxP-regulated environments (GMP, GCP, GDP) is a plus.
• Familiarity with SAP, Salesforce, and related digital platforms preferred.
• Bachelor’s degree preferred (or equivalent professional experience).
• Experience working with global teams or U.S.-based companies is an advantage.