Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!
We’re looking for a Revenue Operations Associate to join our NuOrder team in North America. We are looking for a self starter with a passion for operations, analytics and data to join our team. This role will report to the Director of Revenue Operations and will work directly with senior management, Account Managers, CSMs and our technical teams to ensure that customers are being supported in the best ways possible.
The role focuses on managing customer success processes and strategy, tools, and programs. This role will include tasks around analysis, forecasting, and reporting and implementing and improving technical processes. An ideal candidate will have a love of customer success operations, technology and a desire to work in a role that is continuously evolving as our organization grows.
The role is based on the East Coast of the United States or Canada
What you’ll be doing:
- Analyze and improve on a Customer Health Score via Churn Zero and Salesforce. Leverage strategic score feedback to build on and improve relationship management processes including driving successful renewals, expansions and mitigating churn
- Own the management and continued improvement of Churn Zero
- Create reporting and dashboards to monitor performance against department KPI’s
- Consult with customer success leadership analyzing data from multiple systems and helping to improve overall customer success processes and determine the timing and content of touch points for CSMs along the customer journey, to drive optimal adoption
- Drive Performance Analytics and Forecasting, including Gross, Net and Churn numbers
What you need to bring:
- Experience in Operations, Customer Success Operations, or other people-optimization roles
- Salesforce administrator experience required
- Churn Zero administrator experience strongly preferred
- Experience and a high level of comfort with analytics, both interpreting and developing
- Experience building health and adoption scoring – aggregating data, mapping between systems, and scoring optimization
- Strong communication skills
- Ability to think strategically and manage multiple projects, coordinate project details among multiple departments and meet deadlines
To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.
Where to from here?
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here.
Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.
Who we are:
Powering the businesses that are the backbone of the global economy, Lightspeed’s one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.
Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.
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