Litmus is seeking a dynamic and results-driven Manager of Customer Success Operations to oversee the growth and scaling of their Customer Success organization within Global Capability Center in Pune. The role is a critical leadership position responsible for operational excellence, team building, and ensuring customer satisfaction. This position is focused on streamlining processes, improving efficiency, and fostering a high-performing team to drive growth and deliver exceptional customer experiences. It’s a leadership opportunity to shape the future of industrial data revolution.
Requirements
- 10-15 years of experience in technology delivery
- Significant focus on program and practice management
- Expertise in delivering complex, global technology solutions
- Deep domain knowledge in Manufacturing Operations Management (MOM), Manufacturing Execution Systems (MES), IIoT, and Industry 4.0 solutions
- Demonstrated experience building and managing a practice or a delivery team
- Strong background in full-cycle program delivery
- Exceptional leadership, communication, and interpersonal skills
Benefits
- Competitive salary
- Growth opportunities
- Commitment to team building and continuous improvement
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