Product Operations Specialist

LiveRamp is a data collaboration platform that helps companies build a connected customer view while protecting consumer trust. The company is looking for a Product Operations Specialist to manage the onboarding process and technical setup for clients, and to work closely with Customer Success Managers to support clients and solve technical challenges.

Requirements

• Own and manage the onboarding process and technical setup for UK and Global clients using LiveRamp products.
• Work closely with Customer Success Managers to support clients and solve technical challenges as they arise.
• Manage the technical relationship with clients to ensure smooth delivery of services, own issue resolution using SQL, python, bash and logs monitoring to ensure clients are getting maximum value from LiveRamp Platforms.
• Contribute towards building a great International business for LiveRamp.
• 1-2 years of professional experience in a Product Operations, Technical Support, Customer Success, or a related technical role.
• Demonstrated ability to solve complex problems and drive issue resolution.
• Intermediate computer science skills or the brains and brawn to learn
• Experience working with SQL, APIs and comfort navigating Linux and Unix systems via the command line is highly desirable.
• Experience with cloud providers e.g GCP, AWS and Snowflake are a big plus
• Great communication skills internally and externally. Always answer emails and calls within 12 hours.
• Fluency in Spanish, Portuguese or French is desirable.
• MarTech experience is desirable.

Tagged as: Data Analysis, Project Management