Director of Revenue Operations

Who We Are

LoadUp is a modern junk removal and home services company leveraging proprietary technology to connect consumers with a nationwide network of independently contracted service providers. We pride ourselves on being a customer-centric organization, revolutionizing the way home services are delivered.

We are looking for talented, committed, driven individuals to join our team! LoadUp is a certified Great Place to Work® and is among Inc.’s list of the 5000 Fastest-Growing companies four years in a row (2019 – 2023).

Our Core Beliefs

At LoadUp, we exist to glorify God by pursuing excellence in all we do. Our definition of excellence is not perfection but rather a commitment to continual improvement, attention to detail, and the highest level of integrity. While each team member has a specific, clearly defined role, we’re all connected by a strong set of core beliefs that have been developed to foster advancement and guide our decisions. To bring out the best in our people, we look for individuals who exhibit these core beliefs every day.

• Profit Drives Purpose – We believe running a profitable business affords us the opportunity to fulfill our professional and personal purpose in life.
• Right Shell – We constantly need to be evaluating whether our processes, systems, and people are right sized for maximum agility.
• Own It – Everyone has a stake in the company and, therefore, is responsible for their performance.
• Fellowship Matters – We believe there is power and connection in being present in the same physical space.
• Live in Truth – We’re committed to winning the right way. Call it like it is. No sugar coating.
• Action Over Words – Words are important but 1000 words get trumped by 1 intentional action.
• Build to Last – We’re building this company to last and withstand the test of time. We play the long game in our decision-making and execution.

About The Role

As the Director of Revenue Operations, you will design and own the systems, processes, data, and insights that drive our revenue engine. You’ll build a unified view of the customer and job lifecycle, develop forecasting models, identify operational bottlenecks, and partner with leaders across the company to improve growth, conversion, and marketplace health.

This is a high-visibility, cross-functional role that will directly impact LoadUp’s growth trajectory and operational performance.

What You’ll Do

• Develop a unified revenue data model across CRM, dispatch, support, and marketing systems.
• Establish clear lifecycle definitions
• Create scalable processes, governance, and SLA frameworks across revenue impacting teams.
• Oversee CRM strategy, configuration, and optimization (HubSpot).
• Align and integrate systems across marketing automation, sales, dispatch/scheduling, support, and finance.
• Implement workflows, automation, and data hygiene practices that scale.
• Build market-level and national revenue forecasts.
• Analyze demand generation, job conversion, cancellation drivers, and fulfillment performance.
• Produce executive dashboards for job volume, completion rate, revenue, capacity balance, and customer satisfaction.
• Identify revenue leakage across quote-to-book, job assignment, fulfillment, and customer experience.
• Work with operations to improve Loader (contractor) acceptance, reliability, and capacity.
• Partner with dispatch to enhance job routing, SLA compliance, and exception handling.
• Partner with Marketing, Sales, Operations, Support, Finance, and Product to drive alignment.
• Lead quarterly Revenue Operations planning and prioritization.
• Champion process adoption and continuous improvement across teams.

What You Bring

• 7+ years in Revenue Operations, Sales Operations, Business Operations, or Marketplace Operations.
• 3+ years in a leadership or people management role.
• Experience in a high-volume service marketplace, logistics platform, or multi-sided network a strong plus.

Who You Are

• Strong analytical and data modelling abilities.
• Deep understanding of lifecycle metrics, funnel analytics, and forecasting.
• Expertise in CRM management (HubSpot, Salesforce) and workflow automation tools.
• Demonstrated success building data, process, and system foundations from the ground up.
• Ability to translate operational complexity into clear processes and dashboards.
• Excellent communication and influence across technical and non-technical teams.

What You Can Expect

At LoadUp our goal is to foster an environment that celebrates the success of all team members and build a winning culture. We offer a dynamic, transparent work environment where innovative ideas thrive, and teamwork is key to providing exceptional service to our customers. If you’re looking to contribute to a company that values making a positive impact while constantly seeking new paths to success, we’re the perfect place for you.

• Competitive Compensation – Earn a competitive salary that rewards results and leadership impact.
• Comprehensive Health & Wellness Benefits – Medical, Dental, Vision, and Life Insurance coverage to support your well-being, on and off the job.
• Flexible Spending & Savings Options – Tailor your healthcare planning with FSA or HSA accounts, putting control and flexibility in your hands.
• Generous Paid Time Off – Take the time you need to rest, recharge, or explore life outside of work.
• 401(k) with 5% Company Match – Plan for the long-term, including a generous company contribution.
• Employee Recognition Program – Get rewarded and celebrated for your hard work and contributions.
• Monthly Lifestyle Stipends – Support for the essentials, or the extras, designed to enhance your everyday experience.
• Referral Rewards Program – Help us build a high-performing team and get rewarded for referring great talent.
• Growth with Purpose – We’re a scaling company where leadership roles evolve. You’ll have the opportunity to grow alongside the business and shape its future.

LoadUp is an equal-opportunity employer and values diversity in the workplace. We encourage all qualified individuals to apply.