The Vice President, Digital and Virtual Sales Enablement provides strategic leadership and operational oversight for the credit union’s virtual sales and service channels, driving the end-to-end digital acquisition journey and shaping a seamless, member-first digital experience.
Requirements
- Develops and executes a strategic roadmap for digital and virtual sales channels
- Defines an integrated experience across digital onboarding, loan origination, and virtual sales
- Collaborates with key stakeholders to enhance the end-to-end digital account opening and loan application journeys
- Improves digital conversion, reduces abandonment, and strengthens look-to-book and approved-to-book ratios
- Implements re-engagement strategies to convert abandoned applications into funded accounts or approved loans
- Oversees digital analytics, funnel performance, A/B testing, and behavioral insights to guide improvements
- Partners with Marketing, Digital Channels, Lending, Member Experience, Operations, and other key stakeholders
- Ensures compliance, risk mitigation, and operational readiness for new digital and virtual capabilities
- Leads the virtual sales organization, including Web and Loan Phone Centers, and Virtual Sales Branch
- Develops sales enablement programs, coaching, and competency frameworks to improve performance
- Establishes operational rhythms, including forecasting, performance management, and KPI accountability
- Builds, mentors, and develops a high-performing virtual sales leadership team
Benefits
- Health insurance
- Retirement plan
- Paid time off
- Vacation time
To apply for this job please visit careers-logixbanking.icims.com.
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