Customer Success Manager, Data & Analytics

Role Overview

Join the Data & Analytics Division of the London Stock Exchange Group as a Customer Success Manager, partnering with Sales & Account Management to grow & retain business. The role is based in Mumbai with some travel required.

What You Will Do

Maintain and uplift client Data & Feed usage, develop tailored Customer Value Plans, and execute customer coverage models to deliver value and improve user experience.

Why It Might Be a Fit

This role offers plentiful learning and collaboration opportunities, exposure to the latest market data trends and technology, and the chance to advance your career in a world-class Market Data vendor.

Requirements

• 5+ years of experience as a proactive Customer Success Manager
• Demonstrable track record of ability to build partnerships with internal and external networks
• Experience in Real-Time Market Data, Digital Wealth Solutions, Software Development, Computer Networking, or Product demonstrations
• Ability to communicate and decode sophisticated technical concepts to clients simply
• Effective oral and written communication skills when dealing with clients at various organization levels
• Strong business sense with a commercial/pragmatic approach
• Ability to influence and negotiate
• Ability to collaborate and work across a large, diverse, and matrixed organization

Benefits

• healthcare
• retirement planning
• paid volunteering days
• wellbeing initiatives