Account Manager

Role Overview

The Account Manager is the post-sale owner of client relationships, retention, and account growth. This role blends relationship management with a working knowledge of the client’s business and IT environment. The Account Manager owns net revenue retention for an assigned book of business and works cross-functionally with service delivery, technical support, and sales to make sure client needs are met and expansion opportunities are identified early.

What You Will Do

You will own client relationship management, serve as the primary point of contact for non-technical client communications and account-related matters, conduct quarterly business reviews, and develop strategic account plans to increase client engagement, retention, and long-term value.

Why It Might Be a Fit

Our ideal Account Manager has 3+ years of experience in Account Management, Client Success, Customer Success, Business Development, or a similar client-facing role, with experience within the Managed IT Services (MSP), IT Services, SaaS, or technology industry strongly preferred.

Requirements

• 3+ years of experience in Account Management, Client Success, Customer Success, Business Development, or a similar client-facing role
• Experience within the Managed IT Services (MSP), IT Services, SaaS, or technology industry is strongly preferred
• Demonstrated ability to build and maintain executive-level client relationships
• Strong communication, presentation, and interpersonal skills
• Excellent organizational, planning, and time management abilities
• Ability to successfully manage multiple client relationships simultaneously
• Experience using CRM platforms such as HubSpot
• Experience with ConnectWise Manage and Sales Builder is preferred

Benefits

• Commission based on upsell and cross-sell opportunities
• Targeted base compensation for this role is $75,000–$80,000