Sales Operations Lead

Sales Operations Lead – m-View Global (Tait Communications)

About the Role

We’re scaling rapidly — building a global video ecosystem through Tait’s channel network across Asia-Pacific, EMEA, and the Americas. To enable this growth, we’re hiring a Sales Operations Lead to create the operational backbone for our global sales engine.

You’ll be the person who ensures nothing falls through the cracks — the glue between sales, customer success, and finance. From CRM automation and partner certification tracking to renewal alerts and pipeline reporting, you’ll systematize how we land, renew, and expand revenue worldwide.

This role sits at the intersection of data, process, and growth, and will be critical in transforming m-View’s sales strategy into scalable execution.

Key Responsibilities

Sales & Pipeline Operations

• Maintain accurate CRM hygiene across global pipelines (TAP, TEMA, TAM, TSA).
• Automate renewal alerts, deal registration, and certification tracking.
• Build dashboards for forecast accuracy, ARR visibility, and partner performance.
• Manage the “Long Tail” inbound process — routing <5-camera leads to certified partners within 24 hrs.

Partner Enablement & Certification

• Track partner certifications, expiry dates, and QBR readiness.
• Support certification enforcement (margin eligibility, training completion).
• Coordinate with Enablement to ensure trial kit tracking and partner onboarding flows run smoothly.

Reporting & Analytics

• Develop revenue and performance dashboards (ARR, churn, NRR, conversion).
• Provide insights for QBRs and executive reviews.
• Monitor pipeline health, trial-to-production rates, renewal timelines, and partner ROI.

Commercial Support & Process Automation

• Manage quote templates, margin rules, and BOM configuration accuracy.
• Support CPQ/HubSpot automation and alignment with finance for order workflows.
• Build structured renewal and upsell workflows (alerts → quote → follow-up → renewal).

Governance & Data Stewardship

• Uphold attribution and commission rules under the dual-credit model.
• Enforce standard processes across regions for deal registration, renewals, and partner reporting.
• Contribute to continuous improvement of sales policies, KPIs, and tool integrations.

What You’ll Bring

• 5 + years in Revenue Operations, CRM Administration, or Sales Enablement (preferably SaaS or Channel-based).
• Hands-on experience with HubSpot / Salesforce and automation tools.
• Strong analytical mindset — able to translate data into action.
• Experience supporting subscription-based or recurring-revenue models.
• Excellent attention to detail and process discipline.
• Strong collaboration skills — comfortable working with Sales, Customer Success, Product, and Legal teams across regions.

Why Join Us

You’ll be joining a high-growth division within a trusted global communications brand. This is an opportunity to build the operational layer of a fast-scaling SaaS and hardware ecosystem that’s redefining frontline safety and digital evidence management worldwide.

Be part of a global rollout — spanning APAC, EMEA, and the Americas — where your systems will underpin millions in ARR and ensure our teams have the insights and discipline to win.