Retail Customer Experience Associate

Role Overview

As a Customer Experience Colleague, you will create exceptional, personalized shopping experiences for our customers. You’ll prioritize customer satisfaction by actively engaging with shoppers across all touchpoints – both in-store and online – and drive cross-category sales to support overall business goals.

What You Will Do

You will make tailored product recommendations, leverage digital tools to enhance the customer journey, and work across different departments daily. You’ll also play a key part in client relationship building through outreach tools like My Client and social media.

Why It Might Be a Fit

A positive, can-do attitude, strong communication skills, and a passion for delivering high-caliber service will be key to your success in this role.

Requirements

• Understand and communicate effectively with customers, co-workers, and supervisors
• Read and understand employment policies and safety rules/procedures in English
• Be comfortable communicating and collaborating with customers and colleagues
• Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits
• Meeting daily sales goal challenges
• At least 2 years of selling or customer experience preferred

Benefits

• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice