Customer Experience Agent

Role Overview

Join Maersk as a Customer Experience Consultant in Budapest, Hungary, and be part of a value-driven, commercially oriented international environment. You’ll work in a culturally diverse, stimulating environment, surrounded by new ideas and different ways of doing things.

What You Will Do

Manage the end-to-end shipment process for small/mid-sized customers, ensure timely and effective resolution of customer issues, handle customer portfolios, and perform financial situation follow-ups.

Why It Might Be a Fit

We’re looking for someone with strong experience in customer service in freight forwarding and logistics, a customer-centric mindset, and excellent interpersonal and communication skills.

Requirements

• Strong experience in customer service in freight forwarding and logistics
• Customer-centric mindset
• Good knowledge of MS Excel and experience working with multiple systems
• Fluency in English both written and spoken
• Problem-solving and critical thinking skills
• Teamwork and team mindset
• Excellent interpersonal and communication skills

Benefits

• Living our values means competing in the marketplace in an ethical way so our name is synonymous with being a credible and valuable business partner.
• Through Constant Care and Humbleness, we strive to prepare for the future, while never forgetting that our customers and competitors are key to our ability to improve.
• In our daily work Uprightness and Our Employees mean that transparency and accountability in everything we do go hand in hand with being an inspiring, challenging place to work.