Customer Experience Agent

Role Overview

Join Maersk as a Customer Experience Agent to help create unique customer experiences while ensuring that customers’ goods are prepared for the voyage. The role involves creating tailor-made logistics solutions, building strong customer relationships, and taking end-to-end ownership of customer issues.

What You Will Do

Key responsibilities include creating integrated logistics services, managing the shipment process, coordinating with global logistics teams, and providing insights to Maersk management on potential service risks and emerging trends.

Why It Might Be a Fit

The ideal candidate will have excellent planning skills, the ability to juggle different tasks, and a strategic and proactive mindset. They will also have previous customer experience from a customer-facing role and a background in freight forwarding and/or logistics supply chain roles connected with customer service.

Requirements

• Excellent planning skills
• Ability to juggle different tasks
• Previous customer experience from a customer-facing role
• Background in freight forwarding and/or logistics supply chain roles connected with customer service
• Strategic and proactive mindset
• Ability to work independently in a matrix organization
• Fluency in English and Polish (and German as an advantage)

Benefits

• Health Insurance
• Life & Accident Insurance
• Supplementary Pension Plan (Pracownicze Plany Kapitałowe)
• Company Social Benefits Fund (ZFŚS)
• Employee Assistance Program
• Global Referral Program
• Role Specific Benefits