Customer Experience Consultant

Role Overview

Join an outstanding team dedicated to delivering world-class service to customers. As a Customer Experience Consultant, you’ll be trusted, empowered, and supported to take on new challenges and grow professionally.

What You Will Do

Manage and monitor the end-to-end shipment process, coordinate with stakeholders, and provide value-adding business solutions. Resolve customer and stakeholder queries, maintain a customer-centric approach, and prepare documentation accurately.

Why It Might Be a Fit

We’re looking for a customer-oriented professional with a passion for delivering exceptional experiences. You’ll thrive in a fast-paced, action-oriented environment and have a drive to excel in everything you do.

Requirements

• Experience in Logistics or related fields
• Native French
• Fluent English, Spanish a plus
• Excellent communication and stakeholder management skills
• Strong customer-centric mindset and passion for service excellence
• Results-driven attitude with strong organizational skills
• Ability to work effectively under pressure
• Team-oriented mindset and collaborative spirit
• Solid understanding of operational processes
• Sense of urgency and persistence in driving issues to closure
• Positive, proactive, and solution-oriented attitude

Benefits

• Cutting-edge development programs
• Competitive benefits
• Culture that celebrates performance and collaboration