Lead Logistics Customer Experience and Operations Specialist

Role Overview

Manage end-to-end logistics operations and customer experience for global accounts, ensuring timely execution, resolving operational issues, and driving continuous process improvements.

What You Will Do

Coordinate with customers, origin and destination teams, carriers, and internal stakeholders to ensure smooth shipment execution, monitor operational performance, and resolve customer queries and operational escalations.

Why It Might Be a Fit

Contribute to process improvement, automation, and standardization initiatives, analyze operational data, and provide actionable insights to support business decisions.

Requirements

• 5+ years of experience in logistics and customer experience
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and prioritize tasks effectively

Benefits

• Competitive salary
• Benefits package
• Opportunities for growth and development