Customer Success Manager

As a Vendor Customer Success Manager (CSM) supporting Google Workspace, you will be responsible for managing customer renewals, supporting partners, and providing operational support to ensure customer satisfaction and retention. You will work with both direct and resold customers, collaborating closely with Google Account Managers, Partners, and internal teams to deliver a seamless renewal and support experience.

Requirements

• Experience in customer success, account management, or renewals (preferably in SaaS or cloud services)
• Strong communication and relationship-building skills with customers and partners
• Ability to manage multiple priorities and work cross-functionally
• Familiarity with Google Workspace or similar SaaS products
• Experience with case management systems and sales support tools (Salesforce) is preferred

Benefits

• We are a rapidly growing organization with opportunities across the globe.
• We believe in continuous learning and encourage our teams to do so through training programs that are catered to personal and professional development.
• We are a people-first organization with policies and processes that help you bring the best version of yourself into work.